Terms of service

Welcome to ShishaShop.fr. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website, you agree to comply with these Terms.

Throughout the site, the terms “we”, “us”, and “our” refer to ShishaShop.fr.

1. Website Use

By using this website, you confirm that:

  • You are at least the age of majority in your country of residence.
  • You will use this website only for lawful purposes.
  • You will not use our products or services for illegal or unauthorised purposes.
  • You will not transmit viruses, malware, or harmful code.

Violation of these Terms may result in immediate termination of services.

2. Products and Services

We reserve the right to limit sales of our products or services to any person, geographic region, or jurisdiction.

We reserve the right to:

  • limit quantities of products offered
  • discontinue products without notice
  • modify pricing at any time
  • refuse or cancel orders at our discretion

Product images are displayed as accurately as possible; however, we cannot guarantee exact color or appearance accuracy on all devices.

3. Age Restrictions

Certain products sold by ShishaShop.fr may be subject to legal age restrictions depending on the customer's country or region.

By purchasing age-restricted products, you confirm that:

  • you meet the legal age requirements applicable in your jurisdiction;
  • you are legally permitted to purchase and use such products.

We reserve the right to cancel orders if we believe age requirements are not met.

4. Order Acceptance

After placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order.

We reserve the right to:

  • refuse any order;
  • limit quantities purchased;
  • cancel suspicious or fraudulent transactions.

If your order is cancelled after payment, a refund will be issued.

5. Pricing and Payment

All prices displayed on ShishaShop.fr are shown in EUR (€).

Where applicable:

  • prices include VAT as required by law;
  • shipping costs are calculated separately at checkout.

We reserve the right to correct pricing errors, inaccuracies, or omissions.

Payments are processed securely through authorised payment providers.

6. Shipping and Delivery

Shipping times displayed on our website are estimates only.

We are not responsible for delays resulting from:

  • customs procedures;
  • carrier delays;
  • force majeure events;
  • incorrect delivery information provided by customers.

Risk of loss and ownership transfer to the customer upon delivery where permitted by applicable law.

7. Returns and Refunds

Returns and refunds are governed by our Refund Policy.

Please review our Refund Policy for details regarding:

  • withdrawal rights;
  • return conditions;
  • non-returnable items;
  • refund processing.

8. Intellectual Property

All content on this website, including but not limited to:

  • logos
  • graphics
  • text
  • product descriptions
  • images
  • designs
  • trademarks

is the property of ShishaShop.fr or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.

9. User Comments and Submissions

If you submit comments, reviews, suggestions, or other materials:

  • you grant us the right to use, edit, publish, and distribute such content;
  • you confirm that the content does not violate laws or third-party rights;
  • you agree not to submit unlawful, abusive, defamatory, or misleading content.

We reserve the right to remove content at our discretion.

10. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Please review our Privacy Policy for additional information regarding collection and processing of personal data.

11. Limitation of Liability

To the fullest extent permitted by law, ShishaShop.fr shall not be liable for:

  • indirect damages;
  • incidental damages;
  • loss of profits;
  • loss of data;
  • business interruption;
  • damages arising from use or inability to use our services.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

12. Indemnification

You agree to indemnify and hold harmless ShishaShop.fr and its employees, partners, affiliates, and service providers from claims arising from:

  • violation of these Terms;
  • misuse of the website;
  • violation of applicable laws.

13. Prohibited Uses

You may not use the website:

  • for unlawful purposes;
  • to violate regulations or laws;
  • to infringe intellectual property rights;
  • to collect personal information of others;
  • to transmit malicious code;
  • to spam or conduct fraudulent activity.

We reserve the right to terminate access for prohibited use.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to the operation of ShishaShop.fr and applicable European consumer protection regulations.

15. Changes to Terms

We reserve the right to modify these Terms at any time.

Changes become effective immediately upon publication on this page.

Continued use of the website following updates constitutes acceptance of the revised Terms.

16. Contact Information

Questions regarding these Terms should be sent to:

ShishaShop.fr
Email: sales@shishashop.com